CUSTOMER SATISFACTION

Dear Customer,

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Chiara Pilenga

Quality System Manager

CUSTOMER SATISFACTION EVALUATION SHEET

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Overall, I am very satisfied with the way Coes performed (is performing) on this project:
Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree

Sales Department

Very cooperative
Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree
The level of the bid is very good
Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree
The price level is very good
Strongly DisagreeSomewhat DisagreeNeither Agree nor DisagreeSomewhat AgreeStrongly Agree

Technical Department

Design
Very badLowAdequateGoodVery good
Competence
Very badLowAdequateGoodVery good
Documentation
Very badLowAdequateGoodVery good

Production

Adherence to delivery date
Very badLowAdequateGoodVery good
Quality level
Very badLowAdequateGoodVery good
Test inspection
Very badLowAdequateGoodVery good

Quality

Cooperation
Very badLowAdequateGoodVery good
Claims on product
Very badLowAdequateGoodVery good
Quality during production
Very badLowAdequateGoodVery good

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